Knowledge² Privacy Policy

Thank you for visiting Knowledge² AI Inc. (“Knowledge²,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information when you visit our website or engage with our services.

1. Scope of This Policy

This Policy applies to information we collect through:

1. Our main website (including any pages and subpages).

2. Any forms or demos you request or use (e.g., the “Request a Demo” feature).

3. Any other related interactions you may have with Knowledge² online.

By accessing or using our website, you acknowledge you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the site and related services.

2. Information We Collect

2.1 Personal Information

We may collect personal information (i.e., information that identifies or can be used to identify you) including but not limited to:

• Contact Information: Such as your name, email address, and company name when you request a demo or fill out a contact form.

• Communications: The content of messages or inquiries you send us.

2.2 Usage and Technical Information

We automatically collect certain information to maintain and improve our services. This may include:

• Log Data: Your IP address, browser type, operating system, device identifiers, and the pages or features you access.

• Cookies and Similar Technologies: Data files (e.g., cookies) that store small pieces of information on your device, helping us remember you, track usage patterns, and personalize your experience.

2.3 AI-Related Data

If you interact with our AI features (e.g., generative pipelines, knowledge graph demos, or other retrieval-augmented generation (“RAG”) capabilities), we may collect:

• User Inputs: The text, documents, or other data you provide when using our demos or requesting examples.

• Usage Logs: Technical metadata (e.g., query timestamps, user actions) to improve and troubleshoot our AI services.

3. How We Use Your Information

We may use the information we collect for a variety of purposes, including:

1. To Provide and Maintain Our Services: Facilitating demos, delivering requested materials, and ensuring our AI-driven features function correctly.

2. To Communicate With You: Responding to inquiries, sending updates, and managing demos or other service interactions.

3. To Improve Our Offerings: Analyzing usage trends, user feedback, and technical data to refine our AI models, domain-specific ontologies, and search/retrieval pipelines.

4. Marketing and Promotional Purposes: Sending relevant marketing or promotional communications, in accordance with your communication preferences and applicable law.

5. Security and Compliance: Detecting and preventing fraud, unauthorized access, and other illegal activities, and complying with legal obligations.

4. HubSpot Integration

We use HubSpot for customer relationship management (“CRM”), marketing automation, and analytics. Personal information you provide through forms and interactive features on our site may be processed by HubSpot on our behalf. HubSpot helps us:

• Store and manage contact details.

• Track user interactions for marketing and customer support.

• Send communications such as newsletters, product announcements, and promotional materials.

HubSpot acts as a service provider under applicable data protection laws. You can learn more about HubSpot’s data practices by visiting HubSpot’s Privacy Policy.

5. Legal Bases for Processing (EEA/UK Visitors)

If you are located in the European Economic Area (“EEA”) or the United Kingdom, we will only process your personal information when we have a legal basis to do so, such as:

• Your consent.

• Our legitimate interests (e.g., improving products/services, or marketing).

• Compliance with legal obligations.

6. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share personal information as follows:

1. With Service Providers: We may share your information with vendors who need access to perform services on our behalf (e.g., hosting, analytics, email delivery, HubSpot).

2. With Affiliates or Business Partners: In connection with our AI and RAG services, we may share aggregated usage data with trusted partners to improve our offerings; such data will not identify you personally.

3. In Connection with Business Transactions: If Knowledge² is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred.

4. When Required by Law: If legally required or to protect the rights, property, or safety of Knowledge², our users, or the public.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences.

• Personalize and improve your experience.

• Analyze usage patterns.

You can control cookies through your browser settings. If you choose to block or delete cookies, certain features may not function properly.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We may anonymize and aggregate data for analytics or product improvement, in which case it will no longer be associated with any individual.

9. Security Measures

We employ administrative, technical, and physical safeguards to help protect the personal information we collect. These measures include encryption, secure servers, and access controls. However, no method of transmission or storage over the Internet is 100% secure.

10. International Transfers

Your information may be transferred to, stored, and processed in countries other than the one in which it was originally collected. We take steps to ensure that cross-border data transfers comply with applicable data protection laws (e.g., Standard Contractual Clauses).

11. Your Choices and Rights

Depending on your jurisdiction, you may have rights regarding your personal information, such as:

• Access: Request information about the personal data we hold about you.

• Correction: Update or correct any inaccurate personal data.

• Deletion: Request deletion of your personal data, subject to legal exceptions.

• Opt-Out: Unsubscribe from marketing communications using the “unsubscribe” link in our emails or by contacting us.

To exercise your rights, please contact us at the email address provided in Section 13.

12. Third-Party Links

Our website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any website you visit.

13. Contact Us

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please reach out to us at:

Knowledge² AI Inc.

Email: privacy@knowledge2.ai

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last Updated” date at the top. Your continued use of our site after any such updates indicates your acceptance of the revised Policy.